FAQ's

How can I contact you?

Please email support@lowerpark.com and we'll be happy to help

How quickly will I receive my order?

Your order will be dispatched the same day if you purchase before 1pm EST. Otherwise, it will be dispatched the next day by our specialist fulfilment centre based in Ohio. 

I'm based in Europe but ended up on your US store - how can I get back to my local one?

Go to eu.lowerpark.com! 

How often do you re-stock?

All of our fabrics are bought from small, often family-run, suppliers based in remote parts of the world such as Syria and Nepal. Whilst we love working with these guys, their supply isn't always guaranteed meaning that we generally can't be sure that we will have the same design available again in the future.

Are your products vegan-friendly?

Yes, we use no leather; just something that looks a lot like it!

How is your stuff made?

All of our products are handmade by a small, specialist team based in Guadalajara in Mexico. We do not use any sweatshops.

What if I don't like it?

Just send it back in the same condition it arrived in with your order number included for a full refund. Our return address is:

Lower Park

2235 Southwest Blvd suite A

Grove City

OH 43123

Will your hats fit me?

All of our hats have an adjustable strap to ensure you can fit it to your head size. If it doesn't, just return it for a full refund